Effective Date: 29 July 2025
Business Name: INA Ecommerce
Website: https://inaecommerce.site
Support Email: myinaitsolutionspvtltd@gmail.com
Phone: 6379059739
At INA Ecommerce, we offer digital courses and downloadable educational content. Due to the nature of digital products, we follow a strict no refund and no return policy once the product or course access has been delivered.
1. Non-Refundable Products
All digital courses, downloads, and learning materials sold on our platform are non-refundable once purchased. This includes but is not limited to:
- Digital marketing courses
- WordPress mastery tutorials
- Graphic designing classes
- Digital product selling courses
2. Exceptions for Refunds
Refunds will be considered only under the following exceptional circumstances:
- Duplicate Payment: If you have been charged more than once for the same product.
- Technical Error: If you are unable to access the course due to a technical issue on our side and it cannot be resolved within 3 business days.
- Incorrect Product Delivery: If the product delivered is completely different from what was advertised on the sales page.
To request a refund in such cases, you must contact us within 3 days of your purchase, along with your payment receipt and clear explanation of the issue.
3. How to Request a Refund
Please email us at myinaitsolutionspvtltd@gmail.com with the following details:
- Full Name
- Registered Email Address
- Order ID/Transaction ID
- Reason for refund request
- Screenshot or screen recording (if applicable)
Once reviewed, we will get back to you within 5 business days.
4. Refund Method
Approved refunds will be processed through the original payment method within 7-10 business days, depending on your bank/payment provider.